— FAQs

Frequently Asked Questions

What is Just a Tag, and how does it work?

Just a Tag is a unique pet tag solution that combines stylish, custom-made tags with advanced tracking technology. Each tag features a QR code that, when scanned, alerts the pet owner and their designated caretakers with the location of the scan. The finder is directed to a webpage with your pet’s information and contact details, making it easy to get in touch.

What makes the USA driver’s license-style tags special?

Our USA driver’s license-style tags are custom-designed and manually crafted, giving each one a unique touch. They add a personal, fun element to your pet’s identification while still offering the critical functionality of a QR code for tracking and contact purposes.

What happens when someone scans the QR code on my pet's tag?

When the QR code is scanned, you and the members of your pet's care circle receive notifications through the app, email, and SMS. If the finder shares their location, you’ll get an estimated or exact location depending on their permissions. If they upload a photo of your pet, you’ll receive another notification with this updated information.

Can I add family and friends to help care for my pet?

Yes! You can invite trusted family members and friends to join your pet's care circle. They will receive alerts if the QR code is scanned or other important notifications, making it easy to share responsibilities and keep everyone informed.

What if I have more than one pet?

You can register multiple pets in the Just a Tag app and manage their profiles individually. Each pet can have its own tag, health records, daily logs, and notifications, making it easy to care for all your furry family members.

What features are included in the Just a Tag app?

Our app offers a variety of features designed to simplify pet care, including:

Social Network Feed: Share updates and photos of your pet with a community of fellow pet owners.

Interactive Map: Find pet-friendly parks, cafes, clinics, and more in your area.

Lost Mode: Instantly create a lost pet flyer and notify users within a specified radius.

Safe Mode & Vet Mode: Manage everyday activities or share medical details with your vet through a special QR code.

AI-Powered Virtual Assistant: Get personalized advice and insights based on your pet’s health data.

Reminders for Medications & Vaccinations: Stay on top of your pet’s health routine with smart reminders.

Can I use the tags without a subscription?

Yes, the basic functionality of the tags, such as Lost Mode and scanning notifications, is available without a subscription. However, some advanced features, like adding additional caregivers and using AI-powered insights, require a subscription.

What is included in the subscription?

The subscription includes access to premium features like daily health logs, AI-assisted virtual vet mode, adding family and friends to your care circle, and the ability to broadcast lost flyers to the community. It helps us maintain the app’s quality and continue adding new functionalities.

Is my data secure with Just a Tag?

Yes, we take your privacy seriously. All data shared through the app is encrypted, and we have strict security measures in place to ensure that your information is safe. We do not share your data with third parties without your consent.

How do I contact customer support?

If you have any questions or need assistance, you can reach out to our customer support team through the app or website. We are here to help with any issues or concerns you may have.